ACTIVE AFTER SALES
your limitless after sales!
Make your customer service your Strength!
With ACTIVE AFTER SALES, a modern and efficient platform, quick response, simplified management and always satisfied customers are guaranteed.
The future of AFTER SALES is Digital! Are you ready to make a difference and offer an impeccable service, reducing costs and intervention times?
The future of customer support.
A single platform, three key areas for safe and comprehensive management:
USER
An intuitive and interactive experience for the end user.
ADMINISTRATION
Total control and optimised management.
SERVICE
Direct connection to always efficient support.
Thanks to its flexibility and numerous advanced features, ACTIVE AFTER SALES adapts to every need, guaranteeing a fast, complete and personalised after sales service.
Retain your customers
with secure and impeccable support!
ACTIVE AFTER SALES is the innovative platform designed to simplify and ensure the efficiency of after sales service management.
To retain and maintain customers, companies must ensure a positive and consistent experience in every request. Our solutions allow you to bring your customer service to a new standard of quality.
Using an intuitive services interface, you customers can:
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Consult all technical documentation,
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Order spare parts,
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Manage support requests through a precise and prompt ticketing service.
All quickly and efficiently.
Find out how ACTIVE AFTER SALES can help youMaximum efficiency!
smart management and always satisfied customers!
Personalised reserved area
Each user only displays the products and documentation related to the machines under his or her responsibility.
Rapid access to documentation
Find operating and maintenance manuals, wiring diagrams, exploded drawings and all the necessary technical information without wasting time.
Correct spare parts at the click of a button
Order spare parts online specifically for each machine thanks to the associated serial number. Errors are eliminated and repair times faster.
Less machine downtime
The speed of searching for and ordering spare parts drastically reduces downtime, increasing customer productivity.
Automated After Sales
Manage service requests and parts orders efficiently and automatically, freeing up valuable resources.
Increased customer satisfaction
Offer a digital and responsive service that improves the end user experience and build customer loyalty.
Reduced support costs
Fewer requests for support thanks to documentation always available and easy to consult.
Operations log
Keep track of all maintenance work and orders made for each machine, for optimal management.
Functionality!
Control Fully at Your Fingertips!
ACTIVE AFTER SALES offers a complete range of advanced features designed to optimise management of after sales service and spare parts supply.
Each element is designed to improve operational efficiency and ensure a smooth and intuitive user experience
Advanced document management
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Quick access to user and maintenance manuals, technical data sheets, exploded drawings, certifications and more.
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Documentation available in PDF format for download and online consultation.
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Automatic updates with notifications to ensure you always have access to the latest versions.
Interactive spare parts catalogue
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Rapid identification of components through interactive exploded drawings.
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Advanced search tools by code or sub-group.
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Ability to convert drawings to interactive PDF for download and printing.
Reserved area and user personalisation
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Each user only accesses the products and documentation related to the machines he or she owns.
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Detailed view of order history and service requests.
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Customised configurations according to business needs.
Order management and tracking
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Possibility of ordering spare parts directly from the platform, with configurable modes between classic e-commerce or request for a quote.
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Complete history of orders placed with customisable tracking mode.
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Integration with business management software for an optimised workflow.
Technical support and ticketing
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On-demand support form for fast and efficient handling of support requests.
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Monitoring of operations carried out on each serial number, with detailed tasks log.
Integration with corporate software
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Data exchange with management and other ticketing systems for an integrated digital ecosystem.
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Workflow automation to reduce errors and speed up operations.
The Administrative Area!
The real heart of ACTIVE AFTER SALES
The intelligence and power of ACTIVE AFTER SALES lies in its Administrative Area, the real engine making the platform more than a simple tool for service and spare parts management.
It is a complete suite designed to optimise every stage of the pre and after sales, transforming operational management into a fluid and efficient process.
In addition to the essential functionalities for managing products, users, orders and localisation, ACTIVE AFTER SALES offers advanced tools for creating and managing spare parts, making the process fast, intuitive and perfectly integrated.
Thanks to an innovative Business Process Management algorithm, the platform automates generation of spare parts catalogues, eliminating repetitive manual tasks and ensuring documentation is always accurate, updated and interactive.
With ACTIVE AFTER SALES, the after sales service becomes a competitive advantage : easier management, greater operational efficiency and fast and impeccable service for your customers.
The functionalities of ACTIVE AFTER SALES are multiple and can be completely personalised to your needs. To find out how we can adapt the platform to your business, contact our staff and request a free demo: we will be happy to provide you with all the information you need!
Smart ticketing!
Every request under control!
In the world of after sales service, better management of intervention requests
is no longer just a benefit, but a necessity!
Endless communication
Share messages, documents, photos and videos in a clear, organised and fully traceable workflow.
All in one ticket
Each intervention collects details of the problem, communications between operators, product data, assignment to technicians and processing times.
Full traceability, from request to solution!
Thanks to an advanced system, each phase of intervention is monitored in real time. Technicians and operators update the ticket status with a click, ensuring maximum transparency and reduced response times.
Log always accessible, always maximum quality!
Recording each intervention means improving service, resolving requests more quickly and preventing future criticalities. With a structured system, efficiency is no longer an objective but a certainty!
Contact us to discover our tailor-made solutions and revolutionise your service!
Get in touch with our team